Now Hiring - Customer Representative, Truckload Brokerage (Sales & Operations) in Van Buren, AR

Estes Forwarding Worldwide, LLC
EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran
Job ID 2[please apply online]
# of Openings 5
Job Location US-AR-Van Buren
Category Truckload
Type Regular Full-Time
Shift 1st (Day)

Overview
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.
We are proud to offer highly competitive pay and a comprehensive benefits package, including:
Paid vacation, sick time, and holidays
401(k) plan with company match
Medical, dental, and vision insurance
Short- and long-term disability plans
Life and accidental death & dismemberment insurance
Job referral bonus program
Responsibilities
Responsibilities
SUMMARY
A brief summary of the purpose this position must fulfill.
As a Customer Representative, TLB, you will work as part of a team to manage Truckload Brokerage
business within EFW Truckload, a division of Estes Forwarding Worldwide. The individual will be
responsible for all aspects of sales and operation with the EFW Truckload Brokerage division which will
focus primarily on continuously prospecting and closing new business, as well as customer service and
shipment management. One will ensure proper execution of standard operating procedures, key
performance indicators, and other account metrics on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must satisfactorily perform each essential duty.
Reasonable accommodations will be made to enable individuals with disabilities to perform the
essential duties.
? Continuously prospecting Truckload sales opportunities, while closing new business and growing
existing relationships through an unmatched level of service.
? Regularly call prospective customers to generate new business.
? Implement strategies to maintain and/or expand profitability and promote EFW logistics
services, specifically for EFW Truckload Brokerage.
? Expedite the resolution of customer concerns and exceptions to ensure customer and account
satisfaction.
? Interface with both internal and external customers to understand the customer's overall
objectives and requirements.
? Responsible for developing, managing, and fostering relationships with customers and accounts
to ensure retention and create organic growth.
? Share details with customers on additional offerings to provide value added service. Collaborate
with the appropriate Enterprise parties to ensure the customer's logistics and supply chain
needs are taken care of.
? Responsible for a book of Truckload Brokerage business to support operational and financial
objectives of the regional operating center.
? Provide information to support claims mediation between carrier, customer, and EFW Claims
Department.
? Through a network of internal and external transportation suppliers, determine the most
efficient, cost-effective service provider for the requested EFW Truckload Brokerage service.
? Thoroughly document all information for every shipment including special customer requests,
the assignment of special authorization numbers, ship tracing information and OS&D
information. Maintain document flow of carriers and appropriate TSA and DOT documents
including documents for the movement of Dangerous Goods.
? Evaluate multiple options regarding logistics services.
? Promote world-class customer care.
Meet and exceed predetermined account goals and objectives.
? Expands market share by driving an active opportunity pipeline and qualification process in
CRM.
? Maintain good communication and positive relationships within the Truckload team as well as
with internal and external customers.
? Support and promote company core values.
? On-call schedule required as requested.
? Regular attendance is required.
? Comply with company C-TPAT and TSA security procedures.
? Perform other duties as assigned.
Qualifications
Qualifications
EDUCATION/EXPERIENCE
Bachelor's degree preferred or a minimum of an Associate degree (or equivalent) and 0-3 years of
experience in transportation, logistics, supply chain, sales or other transportation business or
activity with a clear understanding of multiple modes and services within the
transportation/logistics industry. However, a combination of experience and/or education will be
taken into consideration.
QUALIFICATIONS
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability
required.
SKILLS AND ABILITIES
? Must be a self-starter and determined to succeed and meet Truckload sales objectives.
? Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software
applications.
? Must have a strong work ethic and good problem-solving skills.
? Must be able to interact well with others.
? Must desire to show leadership and team-building abilities.
? Must have good communication and organizational skills.
? Must be able to work independently, or in a team setting.
? Must be capable of working under tight time constraints in a high-volume environment with
multiple priorities.
? Ability to read and interpret general business documents.
? Ability to write routine reports and general business correspondence.
? Ability to work with peers and communicate basic concepts.
? Ability to solve practical problems through standardized solutions that require limited
judgment.
? Ability to follow prescribed and detailed procedures to solve routine problems.
? Must be eligible to work in the United States.
? At this time, EFW will not sponsor a new applicant for employment authorization for this
position.
? EFW offers an opportunity to grow and develop your career in an environment that provides
a fulfilling workplace for employees, creates an environment for continuous learning, and
embraces the ideas and diversity of others. All qualified applicants will receive consideration
for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion,
national origin, age, disability status, protected veteran status, marital status, sexual
orientation, gender identity or expression, or any other legally protected status.


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